Last updated: 6 October 2026
These terms explain use of our website, enquiries and the published service offers. A project starts only after we agree its written scope and commercial terms. Browsing or submitting an enquiry does not purchase a service or create a payment obligation.
1. Who we are
J AND K WEB COLLECTIVE (PTY) LTD, registered in South Africa, trading as J & K Web Collective. We provide services remotely to South African and U.S. clients.
Company registration number: 2025/895739/07
Business address: 300 Serengeti Blvd, Glen Marais, Kempton Park, Gauteng, 1619, South Africa
Address for legal notices: 300 Serengeti Blvd, Glen Marais, Kempton Park, Gauteng, 1619, South Africa
Office bearers: Jordyn Robert Bell and Kayla-Lynn Bell (directors)
Information Officer: Jordyn Robert Bell — Director and Co-Founder
Email: info@jnkwebcollective.co.za
Telephone: +27 81 853 9628
Website: www.jnkwebcollective.co.za
2. Website use and project agreements
This website introduces our development and digital services. Use it lawfully; do not interfere with security, impersonate another person, send malicious material or use the enquiry form for unsolicited advertising. Enquire on your own behalf or with authority to represent your organisation.
A written quote or service agreement must identify the work, fees, payment schedule, delivery estimates, responsibilities, revision allowance, acceptance process, support and cancellation arrangements before paid work begins. Specific agreed terms govern that project, subject to mandatory law. You may save or print these website terms and your quote for your records.
3. Prices, payments and third-party costs
Unless your quote states otherwise, quotes are valid for 21 days. Our existing South African quote terms provide for full upfront payment for projects below R5,000 and a 50% deposit for projects of R5,000 or more, with the balance payable on completion before release. Work starts after the agreed payment has cleared. Any package-specific upfront payment must be identified in your quote. These payment arrangements do not remove statutory cancellation or refund rights.
Prices on the South African site are in ZAR. “From” prices are starting points; the final price depends on the agreed scope. Our written quote will show the total payable, applicable taxes, separately charged expenses, payment method and payment dates before you accept it. We do not take card payments through this public enquiry form. Do not send passwords or payment-card details in your message.
Hosting, domains, Shopify/platform charges, paid APIs, plugins, themes, subscriptions, advertising spend and app-store fees are separate unless expressly included. Any deposit and milestone payments must be stated in the quote; these website terms do not impose an undisclosed deposit or a blanket non-refundable payment.
4. Market-specific offers
The U.S. introductory promotion is for qualifying U.S. clients and is not a South African discount. Any promotion applicable to your project must be described in your written quote, including eligibility, exclusions and duration.
5. Scope, delivery and client responsibilities
Provide materials you are authorised to use, accurate requirements and agreed access. We agree delivery milestones and revision allowances before work begins. Delays in content, approvals, access or third-party services can affect delivery; we will discuss the impact and revised plan with you. Additional features or revisions beyond scope require a separate approved quote. We do not promise a specific sales result, search ranking, app-store approval or uninterrupted operation of third-party services.
6. Content, licences and ownership
Our website content, branding and portfolio material belong to us or their respective owners. Viewing them does not transfer ownership or permit unauthorised copying. Project ownership, handover, source-code access, payment conditions and any ongoing licences are set out in the written agreement. Third-party and open-source materials remain subject to their own licences; we do not claim ownership of your pre-existing content or those materials.
7. Maintenance and ongoing support
Basic Website Care is R350 per month for eligible WordPress business websites: suitable automatic updates, automated backups, uptime alerts and a brief monthly health check, with up to 20 minutes of routine care per month. Website Care + Support is R750 per month, including that routine care, monthly manual checks of key pages/forms and small content edits or troubleshooting, with up to one hour of total care and support work per month.
These are optional plans for websites reviewed as suitable before onboarding. Initial repairs/setup, major repairs, site restoration, new features and work beyond the allowance are separately quoted or billed at R550 per hour with your approval. Basic care excludes content edits. Hosting, domains, licences and paid backup/monitoring subscriptions are separate unless included. Shopify, checkout-enabled websites and custom applications require a separate support scope.
Automatic updates and alerts do not guarantee uninterrupted service or that every defect is immediately detected. Care plans do not promise 24-hour staffed incident response. Billing, renewal, cancellation, backup retention/recovery arrangements and any unused-time treatment must be agreed in writing before a plan starts. Mandatory consumer rights still apply.
8. Cancellation, refunds and statutory rights
Contact us promptly if you wish to change or cancel work. The agreed cancellation arrangements and work already authorised must be considered alongside applicable law. There is no automatic “no refunds” rule in these website terms. We will explain any lawful charge and any refund due; mandatory remedies cannot be excluded by a quote.
Where applicable, the Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002 (ECTA) protect consumers. ECTA may provide a seven-day cooling-off right for covered electronic service transactions, subject to statutory exceptions, including certain services begun with consumer consent. Covered fixed-term agreements may have statutory cancellation rights under the CPA. Whether these provisions apply depends on the transaction; contact us to exercise applicable rights.
Nothing here excludes statutory rights relating to service quality, fair terms, cancellations or refunds. See the ECTA and Consumer Protection Act.
9. Privacy and security
The Website Privacy Policy explains enquiry information, providers and privacy rights. The Cookie Policy explains optional analytics and marketing. An enquiry is not consent to optional tracking or a mailing-list subscription. Please do not submit sensitive personal information or credentials through the public form.
10. Website availability and responsibility
We take reasonable care with the website but its information does not replace a written scope or professional advice specific to your business. We may correct errors and update published information; corrections do not silently rewrite an accepted agreement. External links are provided for reference and their operators control their content and services.
Nothing in these terms excludes liability or remedies that cannot legally be excluded, including responsibility for fraud, intentional wrongdoing or any other liability protected by applicable law. Any project-specific liability terms must be separately agreed and lawful.
11. Questions, complaints and governing law
Email info@jnkwebcollective.co.za or call +27 81 853 9628 with the project reference, relevant dates and requested resolution. We will review the matter and respond. Contacting us does not prevent you using a regulator, competent court or other remedy available under applicable law.
These website terms are governed by South African law, subject to any mandatory protections applicable to the transaction. We do not require you to waive access to a competent court, the National Consumer Commission, an applicable ombud or other available statutory dispute route.
12. Changes to these terms
The update date identifies this version. Changes apply to future website use and new offers; they do not retrospectively change an accepted project or subscription agreement. We will obtain consent or give notice where required. Contact us if you need a copy of the terms applicable to your agreed project.